Privacy Policy


This privacy statement relates to your interactions with, and the information collected in your use of, the Family Mediation Hub at


Collection of information

The Family Mediation Hub adheres to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
This page explains the type of information that is collected by The Family Mediation Hub, how such information is used, under what circumstances and to whom it may be disclosed. If you have any privacy concerns, you should direct them by email to


Use and disclosure

We will only use or disclose information about you in ways that are consistent with your expectations.


Data quality, security and confidentiality

The Family Mediation Hub ensures that all personal information collected is securely stored and safe from misuse, loss, unauthorised access, modification or disclosure. We have in place procedures for information to be kept confidential and meet National Privacy Principles. Staff are trained and conversant with the codes of conduct about privacy.


Privacy on the internet

On the Family Mediation Hub website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes – the address of the server you connect from, your server’s top-level domain name (eg. .com, .gov, .au, .uk etc), the date and time of your visit to the website, the pages accessed, and documents downloaded, the previous site visited, and the type of browser used.
No attempt will be made to identify anonymous users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s logs.


Your email address

The Family Mediation Hub will only record your email address in the event that you send a message via a webpage request or email or if you request update notifications. If you do not want your email address to be recorded by The Family Mediation Hub then please advise us.
Your email address and/or your postal addresses will only be used for the purpose for which you have provided them and they will not be added to any mailing lists, or used or disclosed for any other purpose, without your prior written consent.
The internet is an insecure medium and you should be aware that there are inherent risks transmitting information within it. Information submitted via email or web forms may be at risk of being intercepted, read or modified.
Our website contains links to other sites. The Family Mediation Hub is not responsible for the privacy practices nor the content of any web sites other than our own.


Confidentiality of communications in family dispute resolution

Our mediators are bound by section 10H of the Family Law Act 1975 (Cth), please read this section carefully so that you fully understand what information confidential and what information is not.